Refund policy
Refund Policy
Effective Date: 15 september 2026
At Shivara Jewels, we value your trust and strive to provide you with high-quality 925 sterling silver jewellery. Every product is carefully checked before dispatch. If you receive a wrong, damaged or defective product, we are here to help.
Refund Eligibility
Refund requests must be raised within 7 days of delivery.
To be eligible for a refund, the product must:
Be unused and unworn.
Be in its original condition, without scratches, damage or signs of use.
Be returned with the original jewellery box, tags and invoice/order details.
Be securely packed to prevent damage during return transit.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please share your order number along with clear photographs and, if available, an unboxing video of the product and packaging.
After verification, Shivara Jewels may offer a replacement, repair or refund, as applicable.
For approved cases involving a damaged, defective or incorrect product, return shipping will be borne by Shivara Jewels.
Change-of-Mind Returns
If you wish to return a product because you have changed your mind, the product must be unused and meet all the return conditions mentioned above.
Return shipping charges for change-of-mind returns will be borne by the customer. Any applicable shipping charges may be deducted from the refund amount.
Non-Refundable Products
The following products are not eligible for change-of-mind refunds:
Customised or personalised jewellery.
Earrings, studs and other hygiene-sensitive products, unless they are defective or incorrect.
Products clearly marked as Final Sale / Non-Refundable at the time of purchase.
This exclusion does not affect your rights in case of a defective, damaged or incorrectly supplied product.
Refund Process
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method.
For COD orders, refunds will be processed through bank transfer or UPI after the required details are provided.
Refunds will generally cover the eligible product amount. Original shipping charges may be non-refundable for change-of-mind returns.
Refund Timeline
Approved refunds will generally be processed within 7–10 business days after the returned product has been received and inspected.
The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
Exchanges
Exchanges are subject to product availability. If the requested product is unavailable, Shivara Jewels may offer an alternative product or a refund, as applicable.
Tarnishing and Jewellery Care
Tarnishing caused by exposure to perfume, chemicals, moisture, sweat or improper storage is not considered a manufacturing defect.
Please follow our jewellery care instructions to maintain the finish of your 925 sterling silver jewellery.
How to Request a Refund
To request a refund, please contact us through our official customer support channel with:
Order number
Reason for return
Clear photographs of the product
Unboxing video, if available
Payment details, if required for a COD refund
Our team will review your request and guide you through the next steps.
Email: shivara.collective@gmail.com
WhatsApp: 9610212356
Policy Updates
Shivara Jewels reserves the right to update this Refund Policy from time to time. Any changes will be published on this page with the revised effective date.