Terms of service
Terms of Service
Effective Date: 15 September 2026
Welcome to Shivara Jewels. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.
About Shivara Jewels
Shivara Jewels offers 925 sterling silver jewellery and related products through our online store.
All product descriptions, photographs, prices and other information provided on our website are intended to help customers make informed purchasing decisions.
Product Information
We make every effort to ensure that product descriptions, photographs, prices, weights, sizes and other details displayed on our website are accurate.
However, slight variations in colour, appearance or finish may occur due to lighting, photography, screen settings and the handcrafted nature of certain products.
Product Pricing
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Shivara Jewels reserves the right to change product prices, offers or promotions at any time without prior notice.
The price applicable to an order will be the price displayed at the time the order is placed.
Orders and Order Confirmation
When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address and delivery address.
We reserve the right to contact you to verify or confirm your order.
For COD orders, order confirmation may be required before dispatch.
We reserve the right to cancel an order if:
The product is unavailable.
The order information is incorrect or incomplete.
The order cannot be confirmed.
We identify a pricing or technical error.
We reasonably suspect fraudulent or unauthorised activity.
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.
Payment
We accept the payment methods displayed on our website at the time of checkout.
For prepaid orders, payment must be successfully completed before the order is processed.
For COD orders, payment is collected at the time of delivery, subject to the availability of COD for the customer’s location.
Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery timelines provided on our website are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations or circumstances beyond our control.
Please ensure that the delivery address and contact details provided at checkout are accurate.
Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Refund Policy.
Customers are requested to review the Refund Policy before placing an order.
Products must meet the applicable return conditions in order to qualify for a return, exchange or refund.
Jewellery Care
Our jewellery should be handled and stored with appropriate care.
Exposure to perfume, chemicals, moisture, sweat, cosmetics and improper storage may affect the appearance or finish of jewellery.
Customers are advised to follow the jewellery care instructions provided by Shivara Jewels.
Normal tarnishing caused by environmental exposure or improper care does not automatically constitute a manufacturing defect.
Intellectual Property
All content available on the Shivara Jewels website, including but not limited to:
Logos
Brand names
Product photographs
Product descriptions
Graphics
Designs
Text
Videos
Website content
is owned by or licensed to Shivara Jewels and may not be copied, reproduced, modified, distributed or used commercially without prior written permission.
Website Use
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent activities.
Attempt to gain unauthorised access to our website or systems.
Copy or misuse our website content.
Interfere with the normal operation of the website.
Provide false or misleading information while placing an order.
Promotions and Discounts
Any promotional offers, discount codes or special offers provided by Shivara Jewels may be subject to specific terms and conditions.
Unless explicitly stated otherwise, promotional offers cannot be combined with other offers.
Shivara Jewels reserves the right to modify, suspend or withdraw an offer at any time.
Limitation of Liability
Shivara Jewels will make reasonable efforts to provide accurate product information and reliable services.
However, we are not responsible for delays, interruptions or circumstances beyond our reasonable control, including courier delays, natural events, technical issues or other external circumstances.
Our liability, where applicable, will be limited to the value of the order placed by the customer, subject to applicable law.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Changes to These Terms
Shivara Jewels reserves the right to update or modify these Terms of Service from time to time.
Any changes will be published on this page with the updated effective date.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts in India.
Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Shivara Jewels
Email: shivara.collective@gmail.com
Phone: 9610212356
Business Correspondence Address: Ghodo ka chawk near ramdwara gali ,rawton ka bass ,342001 jodhpur rajastan.
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST